FAQ

Yes, once your order request is processed and confirmed with a deposit, we will email you an order confirmation. Please read and review the order confirmation carefully and let us know if you need any changes before 12:00PM on the Deadline Date.

Changes to orders can be made at any time before 12:00 noon on the Deadline Date. (THURSDAY 12:00 2 WEEKS BEFORE THE EVENT DATE) Except for full cancellations, reductions after that time will not be permitted, as the entire order will have been packed and loaded for shipment.  Additions after the Deadline Date will be sent as an add-on to the original order and may arrive as a separate shipment or delivery.  If the additional order requires expedited shipping, additional charges may be incurred.

Our rental fee covers the price of the linen as well as all washing and processing. The only additional fees are taxes where applicable and delivery or shipping. Any damages or missing items will be assessed after your order is returned to us.

Our standard rental period is up to a maximum of three days after your event date.  Please note that if your linens are not returned on the scheduled pick-up date, your order will incur a £50.00 missed pick up fee PER DAY.

If you need to keep the linens for longer, please let us know cfleursdesign@yahoo.com  and we can check availability to extend the rental for an additional rental fee.  For any items that are out of our inventory for an extended period of time, you will be charged an extended rental fee.

Please submit your order request on our website, or email cfleursdesign@yahoo.com If you would like help selecting linens.  Please allow a minimum of one business day for your order to be processed, and understand that there may be a delay if we need to confirm inventory availability. To avoid expedited shipping charges, we recommend you place your order at least ONE MONTH in advance of the date you’d like to receive delivery. WE CANNOT ACCEPT ANY ORDERS IF THE ORDER WASN'T PLACE A MONTH BEFORE THE EVENT DATE

Our customer service team is available to assist you at 07983544506 

• Weekdays from 8 AM to 7 PM 
• Saturdays from 10 AM to 3 PM 

We Required full payment, a MINIMUM of 1 Month before the Event date, if you wish to to purchase goods before then, then that is completely up to you. Shipping fees will be invoiced to you on The Thursday, 2 week before your event date and Shipped on the Thursday 1 week before your event.

Orders can be cancelled in full without charge before the Deadline Date.  Orders cancelled in full after that time will be subject to full rental charges unless the full order never left our premises or is returned to Cfleurs Design Limited immediately upon delivery and in its original and unopened packaging, in which case the Customer will be charged a 45% restocking fee. Custom orders cannot be cancelled or refunded at any time.

Yes, you pay for what you order. Orders returned partially clean will not be eligible for any credit and will be subject to full rental charges. We are happy to make any changes to your order before 12:00 noon on the Deadline Date.

We ask that you NOT launder your linens under any circumstances. We have a special laundering process and many of them are too delicate for standard washing. Cleaning is included in the rental fee, so please leave that to us.

An item is considered damaged if it is beyond the point of repair or laundering. It is rare, but we do have to charge a replacement fee if a linen is returned in an unrepairable condition. The most common damages are wax stains, tears or cuts, burns, permanent marker, excessive soil and mildew. In some cases, food and wine stains can also cause damage if we are unable to remove the stains.

Yes. If an item is not returned, or returned in such a condition that it cannot be rented again, we do have to charge a replacement fee.

Replacement fees vary by fabric, and are dependent on the value of the fabric itself, how difficult or easy it is to source, the labour involved to sew the piece, etc. Please contact  cfleursdesign@yahoo.com if you need to know the replacement cost of a given item.